As these are personal hygiene products, reimbursement, order cancellation, return or exchange of goods is unfortunately not possible.
However, if one or more of your items is damaged upon receipt, if you have not received the correct item, if an item is missing or otherwise, it will be our pleasure to assess the situation with you and find the best solution together, always with the aim of satisfying you.
Please note that dissatisfaction with a smell or color, unfortunately, is not eligible for a refund. It is your responsibility.
Contact customer service in the event of a problem at the following email address: firstname.lastname@example.org